Dr. Anuj Kumar

Professor’s work wins runner-up award in INFORMS best paper competition

GAINESVILLE, Fla. – Dr. Anuj Kumar, an Assistant Professor of Information Systems and Operations Management at the Warrington College of Business Administration, had his paper “Product Customization and Customer Service Costs: An Empirical Analysis” selected as first runner-up in INFORMS-Industry Studies Association’s inaugural Best Paper Competition.

The paper, which was coauthored by Dr. Rahul Telang, a professor at the Heinz College at Carnegie Mellon University, appeared in Manufacturing & Services Operations Management in its Summer 2011 issue.

Dr. Kumar’s paper was selected from approximately 800 articles published in 11 INFORMS (The Institute for Operations Research and the Management Sciences) journals in 2011.  Dr. Kumar’s work was selected for its significance, conceptualization, analysis, interpretation and research among other criteria.

Dr. Kumar’s research interest is in finding business relevant insights at the intersection of Information Systems, Operation Management and Marketing. Specifically, he studies multichannel customer behavior in IS enabled new technology channels, customer support at call centers and digital goods markets settings. He employs economic and behavioral theories to model customer behavior and then utilizes econometric and probabilistic methods to extract actionable insights from the field data. Dr. Kumar has published his research in top-tier journals like Manufacturing & Service Operations Management and Information Systems Research.

Dr. Kumar received a Ph.D. in Information Systems Management from Heinz School of Information Systems and Management at Carnegie Mellon University in 2011. He earned a Master of Science degree in Thermal Engineering from the Indian Institute of Technology in India in 1992 and a Master’s degree in Management from the Indian Institute of Management in India in 2006.