Think back to your last experience with a customer service representative. Was your representative pleasant, helpful and able to solve your problem efficiently? If this was your experience, your customer service representative might have practiced social mindfulness and attempted to
Klodiana Lanaj Articles: page 4
Page:
Women may fare better than men in assertive team leadership
Research by Warrington management professor Dr. Klodiana Lanaj focuses on how women can showcase their leadership skills in the workplace without being penalized. Learn more about her innovative study.
Late-night smartphone use has detrimental effects on next-day work productivity
GAINESVILLE, Fla. – Staying up late to work on your smartphone has negative effects on your productivity the next day, a recent University of Florida study shows. Klodiana Lanaj, an assistant professor of management at the Warrington College of Business
Page: