GAINESVILLE, Fla. – With the rise of online shopping, online returns have also grown. At least 30% of all products ordered online are returned, and U.S. return delivery costs have risen from $350 billion to $550 billion from 2017 to
Information Systems and Operations Management Articles: page 3
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Why wholesale selling persists, despite agency selling growth
GAINESVILLE, Fla. – In 2021, e-commerce sales topped $870 billion in the United States, an increase of over 50% in just two years. As Americans have steadily continued clicking ‘add to cart’ for their items, retailers have sought the most
Internet of Things financial sustainability depends on quality and security
New research from alumnus Anurag Garg (Ph.D. ’22) and Warrington’s Emre Demirezen, Kutsal Dogan and Kenny Cheng, titled “Financial sustainability of IoT platforms: The role of quality and security”, finds that despite the proliferation of platforms such as Amazon Alexa
Electronic health information exchange key to healthcare efficiency, quality, savings
GAINESVILLE, Fla. – Visits to the emergency room are generally not the kind of trips most people look forward to taking. While the care emergency departments provide is critical to patient outcomes, many individuals aren’t looking to hang out in
Why retailers sell generic brand items, despite low sales
GAINESVILLE, Fla. – Search ‘women’s tops’ on Amazon, and the online retail giant will yield more than 100,000 results. Some of the brands will likely be familiar – Nike, Hanes, Calvin Klein – but there are also a number of
Is user-generated content better off when user identity is revealed?
GAINESVILLE, Fla. – User-generated content (UGC) – from the photos and videos posted on social media to the product and service reviews shared on websites – is an increasingly important tool for companies looking to sell their goods and services.
Selling through Social Networks: Impact of Social Ties and Product Characteristics
Since 72% of Instagram users make purchase decisions after seeing something on Instagram and over 40% of respondents in a recent survey made online purchase after seeing it used by an influencer on social media platforms like Instagram, Twitter, Vine
New research highlights why it’s advantageous to produce store brand products, even those that aren’t popular with customers
An essential aspect of any family or individual’s expenses is food, and it’s a rather large expense. Americans, on average, spend $660 on food per month. One way to help reduce food expenses is buying store brands, and more and
New research highlights the impact of product substitutability on retailer and manufacturer profits
GAINESVILLE, Fla. – For most people, a trip to the grocery store is a fairly simple errand. Some create lists while others rely on their memory for the items they need. But how does a customer choose among multiple items
A guide to technology hardware pricing: New research highlights how companies can strategically price products, contrary to conventional pricing wisdom
GAINESVILLE, Fla. – In today’s modern world, we rely heavily on technology to connect with others. From Zoom-calling into a work meeting via a Mac laptop or iPhone, to asking Alexa through the Amazon Echo to set a calendar reminder
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