The Ripple Effects of Rudeness

A single act of rudeness at work can do a lot more harm than managers might realize, according to University of Florida research.

Not only can a supervisor’s or peer’s insensitive or disrespectful behavior hurt the work performance of a targeted person, rudeness can even affect coworkers who witness it, explained W.A. McGriff, III Professor Amir Erez of the Warrington College of Business. That’s because rudeness can be a significant distraction.

Read more in this story from the Academy of Management.